ESG’s quarterly Client survey demonstrates again that ESG continues to exceed Client satisfaction levels. ESG asked Clients to rate customer satisfaction and identify areas for improvement, measuring the importance of key business attributes such as responsiveness, flexibility, market expertise, systems capability and more. The survey also asked Clients to rate ESG’s performance in supporting operations in competitive energy markets.
Asked to rate ESG’s services, Clients gave ESG an impressive average score of 4.19 on a scale of 1 to 5, with 5 being superlative. From a list of more than 10 options, a secure, reliable and high availability computing environment, vendor flexibility and responsiveness, and exception identification, resolution and help desk were identified as the most important features of ESG’s services.
Asked whether they were willing to recommend ESG to industry peers, an astounding 97% of Clients stated they would strongly recommend ESG. Numerous positive comments highlighted ESG’s professionalism, customer service and advanced technology, which supported the willingness of clients to refer ESG.
“No business can succeed without satisfying and exceeding client expectations, and that is especially true in the competitive environment of deregulated energy. At ESG we have a mantra of putting our clients first, and we are extremely proud to continually be regarded as instrumental in their success. That said, we do not rest on our laurels and will continue to use our clients’ feedback to improve our performance”, said Nate Owen, CEO of Energy Services Group.
About Energy Services Group Inc.—With headquarters in Massachusetts, ESG is the strategic source for outsourced energy supply chain services, including energy procurement, billing, scheduling, settlement and transaction management services tailored to meet the requirements of energy suppliers and consumers in competitive natural gas and electricity markets. With systems supported by experienced energy professionals, ESG enables distribution companies, energy retailers, large energy consumers and wholesale power producers to successfully operate in the nation’s rapidly evolving competitive energy markets. ESG supports over 100 industry leading energy clients in more than 120 energy distribution service territories nationwide.
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