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| ESG's Market Portal™ (MP) is a web interface providing critical billing and transaction related functionality to energy companies operating competitive markets. In addition, the MP provides access to mission critical operational data that energy companies can use to manage their portfolio of energy assets and customers. The MP provides trading partner administration, transaction tracking and management, exceptions resolution, extensive reporting, customer service and workflow management through a secure, intuitive, graphical user interface. |
Functionality
Via intuitive interfaces, Market Portal users send and retrieve all types of electronic supply chain information: financial management data (invoicing and remittance), enrollments and other general account administration functions, product usage (including historical and interval data), service order management, application advice, transaction error management and more.
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The MP also provides real-time access to account status information and user-defined, query-based reporting through online ESG data warehouse tools. Customer Service Representatives can use the Market Portal to query for real-time status and transaction history information during live support inquiries.
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Account Enrollment
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Transaction History
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Instant Connectivity to Critical Supply Chain Partners!
Through ESG's extensive transaction processing infrastructure, the Market Portal™ provides connectivity to numerous business partners: utilities, banks and other financial institutions, energy service companies, wholesalers, ancillary service providers, metering companies, bill presentment and EBPP, customer service centers, ISOs, aggregators, regional transaction hubs, and others.
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Seamless Integration with your IT Systems
ESG's Market Portal™ provides an extremely cost-effective, quick and efficient path for integrating your data with your internal IT systems. Using ESG's integration tools, including the Market Portal, energy companies can begin transacting with business partners in as little as a day! The Market Portal™'s browser interface drastically reduces your in-house technology requirements, eases IT support, and allows for rapid system deployment across your organization and vendors. The Market Portal™ also provides a seamless integration to the Transaction Gateway, ESG's API for large volume transaction requirements.
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Reliability and Security
Systems reliability, data security and privacy are critical features of the MP. ESG's technology and processes have been developed to provide maximum data security and user authentication. You control who at your company accesses the application so your customer data is protected. ESG's systems operate on several layers of systems redundancy so you have access to your data when and where you need it, even in the worst of conditions.
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Simplicity
The concept behind the Market Portal™ is simple; energy companies need real-time access to their customer information and the tools to manage that information to provide customer service effectively. Additionally, this functionality must be deployed and delivered quickly, cost-effectively, and through an intuitive interface according to market entry timelines that YOU drive.
With ESG's Market Portal™ energy companies avoid the complexities and costs of electronic data exchange. With access to the most robust transaction management system available, along with the support of the market leader in providing managed transaction services, ESG's clients have access to the most effective, most powerful and best supported services in the industry.
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