Over the last two decades, ESG has established a reputation for delivering the most flexible, scalable, and comprehensive business process solutions in the retail energy industry. In terms of power, sophistication, and ease of use, ESG’s suite of software as a service (SaaS) products stand alone.
By providing solutions that streamline operations, help maintain regulatory compliance and maximize profitability and pairing them with the most experienced team in the industry, ESG is known for exceeding client expectations and delivering services on time and on budget.
ESG was started in 1998 and many ESG veterans have been active in the retail energy markets since the inception of deregulation. This unsurpassed expertise is reflected in quality of ESG’s solutions and seasoned team members who possess over 1400 years of combined energy industry experience.
Working behind the scenes, ESG’s outstanding technical support staff monitors your system and identifies, tracks, and resolves business process exceptions. ESG exception monitoring dramatically lowers the total cost of ownership by increasing efficiency and customer satisfaction.
ESG solutions pave the way for retail energy providers to rapidly enter new markets, while reducing regulatory and operational risks. With ESG’s solutions in their back offices, over 300 energy companies—operating in all deregulated states provinces and prefectures in the U.S., Canada and Japan and serving over 9 million residential, commercial, and industrial customers—are able to quickly acquire customers and source their energy from wholesale providers behind more than 130 electric and gas utilities.
Backed by a leading Silicon Valley based private equity firm, ESG is growing rapidly. The partnership will focus on developing new products and growing the client base, not only in the United States and Canada, but also in Japan, home of the world’s largest deregulated energy market.
Philip has over 25 years of experience in the software and services industry, including leadership roles at IBM, Sterling Commerce, Dell, and Ernst & Young. Most recently, Phil was the CEO of Trillium Software. He has significant experience growing businesses organically, managing M&A activities, and developing new geographic markets.
Phil has provided expert oversight of ESG’s IT asset planning, management, acquisition, delivery, and security since 1998. He directs the strategic technology goals, policies, and procedures for our diverse portfolio of services – providing project management and quality assurance to enterprise architecture, information systems, and disaster recovery. Under Phil’s leadership, ESG has developed a robust and scalable software solutions that is unmatched in the industry.
Carol has delivered customer-centric oversight for billing and implementation since she joined ESG in 2005. She poured 25+ years of energy industry experience into guiding the development of ESG’s Prospect to Cash (P2C) billing solution, which covers the entire customer lifecycle from prospecting and commission tracking to billing and collections. While overseeing billing operations, she continues to evolve P2C to meet changing customer needs. Carol’s extensive customer care and IT experience stems from her time as VP of Customer Care for a 350,000 customer multi-state gas company, in addition to her role as Director for IT Systems for a northeast electric company with 1.2 million customers.
Chrissy joined ESG in 1999 and has extensive experience in the retail energy industry through client integration, utility certification and market expansion. She has a deep level of expertise in defining the requirements and configurations throughout the marketplace. Chrissy currently oversees the Service Management organization responsible for the client facing and back office operations functions that support ESG’s end-to-end business process solutions. She ensures all systems, resources, and processes are performing optimally and meeting the specific needs of ESG’s clients; supporting over 9.5 million gas and electric meters across the US, Canada and Japan.
Bob brings over 25 years of utility industry experience to his sales and marketing role at ESG, which he has held since 2001. His comprehensive knowledge of the energy market helps him tailor ESG’s offerings to meet the specific needs of each client. Before joining ESG in 2001, Bob spent six years at two New England utilities in load forecasting, product development, and business development. He helped found an internet start-up that was the first to bundle telephone service with electric and natural gas retail services.
Drew brings more than 20 years of management and energy industry experience to his role managing key client relationships, developing new products and services, and seeking strategic partnerships. Since joining ESG in 2000, he has also served as the VP of Client Services, managing implementations and professional services projects. Prior to ESG, Drew served as Director of Business Systems for a large energy supplier specializing in EDI, CRM, and CIS system deployment. He has served as an energy trader, U.S. controlling accountant, and pipeline scheduler at a Fortune 50 company, as well as held management positions with a large international retailer.
Since 2000, Florie Ritchie has been responsible for the implementation and support of ESG’s Transaction Management Services (TMS). She serves over 100 ESG clients in 21 states and 140 utility service territories, as well as ten utilities with 170 supplier/retail trading partners. Anticipating and satisfying each client’s specific requirements is her passion, fueled by years of prior experience in insurance, call centers, telecom, and software support. The implementation project plans Florie creates and manages support client requirements, meet projected timelines, and determine and coordinate internal resource allocation to meet project goals.
Will possesses over 25 years of experience in the software and services industry, including global leadership roles at IBM, Sterling Commerce, and Intralinks. Will most recently served as the SVP of Cloud Solutions at Trillium Software, where he designed, developed and launched the Trillium Cloud, a SaaS based enterprise data quality solution. Will’s strong experience in end-to-end, global service delivery strengthens ESG’s ability to deploy strategic enhancements in service and delivery capabilities and with the client deployment process, increasing productivity that advances ESG’s growth. Will’s overall global SaaS delivery and operational expertise helps ensure an enhanced customer experience when using ESG’s SaaS platform.