The Client Operations Analyst plays a key role in providing accurate, efficient customer support and services to each of our clients. An equally important aspect of the position is to ensure accurate processing of deregulated market transactions and/or billing of energy related charges within the Customer Information System. The ability to execute complex resolution paths with strong analytical skills to review data, analyze the situation, diagnose resolution and perform necessary actions is required. Strong interpersonal skills and customer focus is expected.
Energy Services Group (ESG) is the retail energy industry’s leading provider of transaction management (EDI), billing and CIS, pricing, demand scheduling, and wholesale energy software services. Offering the industry’s only end-to-end business process solution, ESG provides comprehensive and proven solutions for the unique business process needs of start-up retail suppliers and established, global suppliers of natural gas and electricity – and to everyone in between. ESGʼs 300 plus retail supplier clients support over 15 million residential, commercial and industrial customers in production behind over 130 electric and gas utilities in the US, Canada, Mexico, UK, Australia and Japan.
In April 2016, ESG received a major investment from Accel-KKR to enable the company to accelerate its vision and product roadmap. Since then, ESG has acquired competitors in Atlanta, Dallas and established a global presence in Europe and Asia through acquisitions. Accel-KKR is a technology-focused investment firm with $4.0 billion in capital commitments to its current funds. The firm invests in software and IT enabled businesses well positioned for topline and bottom-line growth.
This is an exciting opportunity to join a growing company in an exciting evolving industry. We are seeking a Client Operations Analyst to support our Operations team.
Please send resumes in confidence to Jobs@EnergyServicesGroup.net or fax to 781-871-0792.Apply Now