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Energy Services Group


Billing & Customer Information

Manage the Entire Customer Lifecycle

From prospecting and commission tracking to billing and collections, ESG’s Prospect to Cash (P2C) Services, our billing and customer information services (CIS) module, readily addresses the entire customer lifecycle. Our comprehensive technology also supports complex pricing, account set-up, automated exception and watch queue processing, robust reporting, and online customer self-service. The result is a solution not found anywhere else in the industry.

Undaunted by Complexity

P2C is designed from the ground up for the retail energy industry. That means it can accommodate large customer volume and complex market transaction requirements. It facilitates speedy market entry into more than 130 energy markets in North America and Japan, while improving efficiency and lowering costs.

An Integrated Solution

ESG’s Prospect to Cash solution is tightly integrated with ESG’s Transaction Management Services, Sales and Pricing, and Wholesale Energy Services modules. For instance, cost allocations details from Wholesale Energy Services can be included in the P2C retail energy billing system. This gives large commercial and industrial customers complete transparency into all of their wholesale costs.

A Standalone Addition

Thanks to its open architecture, P2C integrates with most commonly used general ledger, risk management, forecasting & settlement, CRM, and bill printing applications.

With ESG’s Prospect to Cash Services, you can dig deep into your customer and billing data using scores of predefined reports or by generating your own from the cloud based data warehouse.

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